Return & Exchange Policy
How to Initiate a Return:
We aim for complete customer satisfaction. If you're not entirely happy with your Nimi order, we're here to facilitate a smooth return or exchange process. Please email us at hello@nimiskincare.com with your order number and the items you wish to return or exchange.
Return Policy:
- Unopened Products: If you return the product unopened, we offer a 100% money-back guarantee. You have 30 days from the receipt of your order to initiate a return for a full refund.
- Opened Products: For opened products, a $10 restocking fee per item will be deducted from your refund. This policy also applies within 30 days of receiving your order.
- To initiate a return, please contact us at hello@nimiskincare.com. If you encounter any issues returning an item within the 30-day period, our customer service team is here to assist.
- Your order number is required to process a return.
- Refunds, minus any applicable restocking fees for opened items, will be issued to the original form of payment. Original shipping charges are not refundable.
- Gift cards are non-returnable and non-refundable.
No Return Slip Required:
No need to worry about a return slip. Nimi packages do not include one. For assistance with returns or exchanges, simply contact hello@nimiskincare.com.
Processing Returns:
- Returns are processed within 3-5 business days after we receive them.
- You will receive an email notification once your return is processed and your refund has been issued.
Incorrect or Damaged Products:
If you receive a product that is not what you ordered or it arrived damaged, we sincerely apologize for the inconvenience. Please contact us at hello@nimiskincare.com, and we will ensure you receive the correct Nimi product as quickly as possible.
Exchanges:
We allow exchanges for different products in cases of damage or shipping errors. Please email hello@nimiskincare.com with your exchange request, and we'll guide you through the process.